The USPS Automated Business Reply Mail (ABRM) application is a web-based, self-service tool to assist reply mail mailers in creating domestic BRM, Courtesy Reply Mail (CRM), and Qualified Business Reply Mail (QBRM) artwork for card-size and letter-size mailpieces. The Postal Service also offers an online self-service tool that allows mailers to create approved USPS camera-ready artwork for domestic reply mail pieces in just a few steps. The piece must conform to a specific format to qualify as BRM, including a unique ZIP+4 Code assigned by the Postal Service. When designing a BRM mailpiece or label, a mailer must consult with the local Post Office. The BRM permit holder guarantees payment of First-Class Mail postage plus a per-piece charge for pieces returned by the Postal Service. BRM allows the permit holder to receive First-Class Mail and Priority Mail items back from customers by paying postage and fees only on the mail returned. For an annual permit fee, a Business Reply Mail (BRM) permit is available for distributing business reply cards, envelopes, self-mailers, cartons, and labels.
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